Effective Date: 20 February 2026
Website: ojuro.com

1. Overview

At ojuro.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. This Returns & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

2. Return Eligibility

You may request a return if:

  • The item was purchased directly from ojuro.com

  • The return request is made within 14 days of receiving the product

  • The item is unused, unworn, and in original condition

  • The item is in its original packaging with all tags and accessories included

  • You provide proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Non-Returnable

  • Used, damaged, or altered items (not due to shipping damage)

  • Customized or personalized products

  • Gift cards (if applicable)

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at:

Email: Info@ojuro.com

Include:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We will review the case and arrange a replacement or refund if approved.

5. Return Process

To initiate a return:

  1. Email us at Info@ojuro.com with your order number and reason for return.

  2. Wait for return approval and instructions.

  3. Ship the item back to the address provided in the return approval email.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

6. Refunds

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection.

  • If approved, refunds will be processed to the original payment method.

  • Refunds typically take 5–10 business days to appear, depending on your payment provider.

Shipping charges (if any) are non-refundable unless the return is due to our error.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact:

Info@ojuro.com

Stock availability may affect exchange processing time.

8. Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped. Once shipped, the order must follow the standard return procedure.

9. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank (processing times may vary).

If you have done all of the above and still have not received your refund, please contact us at Info@ojuro.com.

10. Policy Updates

We reserve the right to update or modify this Returns & Refund Policy at any time. Changes will be effective immediately upon posting on this page.